The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Monitor behaviour of the client
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Use formal and informal methods to observe and monitor client behaviour Completed |
Evidence:
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Assess behaviours of concern for potential conflict and use a range of preventative and defusing strategies Completed |
Evidence:
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Evaluate client behaviour and interactions in a fair, objective and consistent manner Completed |
Evidence:
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Ensure decisions on action are consistent with all available evidence and organisation practice/ procedures Completed |
Evidence:
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Seek specialist advice and make referrals where required Completed |
Evidence:
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Use communication strategies to de-escalate conflict
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Conduct interactions with clients in a fair, just, humane, equitable and positive manner Completed |
Evidence:
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Use communication strategies with individuals for effective interaction and problem solving Completed |
Evidence:
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Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices Completed |
Evidence:
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Identify potential causes of conflict and use a range of appropriate and effective defusing responses Completed |
Evidence:
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Use negotiation techniques to divert and minimise aggressive behaviour Completed |
Evidence:
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Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes Completed |
Evidence:
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Respond to behaviours of concern
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Challenge behaviours of concern and outline options and opportunities to change clearly and with positive encouragement Completed |
Evidence:
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Confirm the implications of continuing behaviours of concern clearly, calmly and objectively Completed |
Evidence:
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Use techniques according to organisation's procedures to ensure personal safety and safety of clients/colleagues. Completed |
Evidence:
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If physical force must be used to ensure safety, apply the minimum level of force required and report in accordance with policies and procedures Completed |
Evidence:
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Select strategies to address aggressive and unacceptable behaviour, that are accurate, clear and comply with procedures Completed |
Evidence:
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Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour Completed |
Evidence:
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Carry out intervention strategies according to an analysis of the situation and organisation policies and procedures. Completed |
Evidence:
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Report incidents in a manner that complies with policy, procedures and legislation Completed |
Evidence:
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